SmallBizGenius Analysis
Rhoback, an online apparel retailer, receives mixed feedback with many customers praising the product quality and design, while a significant number express concerns about customer service and shipping issues. The brand's high price point also sets high expectations that are not always met, leading to disappointment when issues arise.
Category Breakdown
Scores based on analysis of 78 recent reviews
Customer Service
2.5/10Many reviewers report negative experiences with Rhoback's customer service, citing slow response times, unhelpful AI chatbots, and an inability to reach a live person. Some customers mention difficulty resolving issues related to returns, exchanges, and order discrepancies, leading to frustration and a reluctance to make future purchases.
45 reviews mention thisShipping and Delivery
3.0/10Several reviewers complain about delayed shipping, lack of tracking updates, and instances where orders were not delivered as promised. Some customers report that Rhoback blames shipping carriers for the issues, while others feel that Rhoback does not take sufficient responsibility for ensuring timely delivery.
25 reviews mention thisProduct Quality
6.0/10While some reviewers praise the quality, comfort, and fit of Rhoback's apparel, others report issues with durability, fading, and pilling after only a few wears. Some customers feel that the quality does not justify the high price point, leading to disappointment when issues arise.
20 reviews mention thisReturns and Exchanges
3.5/10Several reviewers express frustration with Rhoback's return and exchange process, citing difficulties in obtaining return labels, delays in receiving credits, and instances where exchanges were not processed correctly. Some customers also report being denied exchanges for gifts or sale items, even when the items were defective.
15 reviews mention thisProduct Design and Fit
8.0/10A number of reviewers appreciate Rhoback's unique designs, patterns, and comfortable fit, particularly in their polos and quarter-zips. Some customers also mention that the collars maintain their shape well over time.
10 reviews mention thisPros & Cons
What Customers Love
"Love the design and fit, quality seems good, but the logos are somewhat obnoxious. If the logos were removed or less unobtrusive, I would wear their active gear exclusive."
"The polos simply feel great. No constriction on the swing at all. Really cool during the summer. Stays dry no matter how much you sweat. On balmy days, the shirt will dry quickly."
"Terrific experience. Their return process was fast and easy, plus they gave us 60 days during this holiday shopping season."
"I like the overall quality of the shirts, especially the collar doesn't "flop" over time."
"I see many posts on here about slow shipping and at first I did have the same issue... I was connected to a live customer service agent who was able to overnight me a new shirt so my dad could have it by game time, and they refunded my shipping."
Common Complaints
"Customer service does not exist. Can't talk to a human. Takes several days to get response from email. Gave up trying to return item that was too small."
"DO NOT BUY from this company. Ordered a puffer vest on Nov 24. Today, 12/16, still no delivery. Rhoback blames FedEx & FedEx blames Rhoback."
"College pullovers overpriced with poor quality.: I own 8 Rhoback polos and have never had an issue. My wife bought me the new Clemson pullover in October 2025. The pullover was worn less than 5 times and washed 2 times. The pullover collars started to fade and the pullover material started to pick."
"Product was great but didn't fit. Thought an exchange would be simple and had no trouble getting it back to them and the automated system confirmed receipt on their end. Since then, it's been crickets."
"For $128 plus tax, plus shipping, you'd would think they would use a reliable quick shipping service."
Common Questions About Rhoback
Answers derived from customer review patterns
Is Rhoback legit and trustworthy?
While Rhoback is a real company that sells apparel, the reviews suggest a mixed experience. Many customers report receiving their orders, but a significant number also complain about poor customer service, shipping delays, and quality issues. The lack of phone support and reliance on AI chatbots for customer service raise concerns about the company's commitment to resolving customer issues effectively. Potential customers should weigh the risks of these issues against the appeal of Rhoback's designs before making a purchase.
Based on 45 reviewsDoes Rhoback have good customer service?
Based on the reviews, Rhoback's customer service is a major point of concern for many customers. Numerous reviewers report difficulty reaching a live person, slow response times, and unhelpful AI chatbot interactions. Many customers express frustration with the company's handling of returns, exchanges, and shipping issues. While some customers report positive experiences, the overwhelming sentiment suggests that Rhoback's customer service is unreliable and often fails to meet expectations.
Based on 40 reviewsIs Rhoback worth it for small business?
For small businesses considering Rhoback for branded apparel or gifts, the decision requires careful consideration. While the unique designs and potential for positive brand association are appealing, the significant number of complaints regarding customer service and shipping reliability pose a risk. A negative experience with Rhoback could reflect poorly on the small business itself. Unless Rhoback addresses these issues, it may be wiser for small businesses to explore alternative apparel providers with more reliable customer support and fulfillment processes.
Based on 20 reviewsWhat is Rhoback's return policy like?
Rhoback's return policy appears to be a source of frustration for many customers. Several reviewers report difficulties in obtaining return labels, delays in receiving credits, and instances where exchanges were not processed correctly. Some customers also mention being denied exchanges for gifts or sale items, even when the items were defective. The lack of clear communication and responsive customer service further complicates the return process, leading to a negative experience for many customers.
Based on 15 reviewsWhy is Rhoback shipping so slow?
Based on customer reviews, slow shipping is a recurring problem with Rhoback. Some customers report that orders take much longer than expected to arrive, while others experience a lack of tracking updates and instances where orders are not delivered as promised. Rhoback often blames shipping carriers for the delays, but customers feel that the company should take more responsibility for ensuring timely delivery. This issue is compounded by the difficulty in reaching customer service for assistance.
Based on 15 reviewsLooking for Something Different?
Compare Rhoback against 522 similar lifestyle & perks options.
View Alternatives